We want every Khalifa order to reach you in the condition and size you expected. This policy explains how eligible returns, exchanges and refunds are handled.
7-Day Return & Exchange Window
Eligible return or exchange requests must be raised within 7 days of delivery.
Eligibility
Items must be unused, unwashed and returned with original tags intact. Products that do not meet these conditions may be declined after inspection.
Size Exchanges
One eligible size exchange is free, subject to stock availability. If the requested replacement size is unavailable, we will guide you through the available alternatives.
Change-of-Mind Returns
Eligible change-of-mind returns carry a ₹99 return fee to share reverse-logistics costs.
Wrong, Damaged or Defective Items
If we sent the wrong item, or your product arrived damaged or defective, contact us promptly with your order details and clear photographs. Khalifa will cover the eligible return or replacement logistics.
Refunds
Refunds are processed after the returned item passes quality inspection. Prepaid orders are refunded to the original payment method. COD refunds are processed to the customer’s UPI or bank account.
Sale & Final-Sale Items
For discretionary change-of-mind cases, sale or final-sale products may be limited to exchange where stated. This does not affect remedies available for products that are wrong, damaged or defective.
Return Shipping & RTO
Where a return results from a Khalifa or courier error, Khalifa bears the eligible logistics cost. For customer change-of-mind or customer-caused delivery failure, the customer may be responsible for applicable return or reshipping charges.
Start a Return or Exchange
Email hello@khalifawear.in or call +91 78931 97731 with your order number and request details.